E3, optimised customer relations

The e-business solution was developed to market and sell ETS Global
assessments and services online. The platform comprises multiple e-stores in local languages that offer registration for test sessions, ordering of materials, online payment and invoicing, both for B2B and B2C customers. The e-business suite of tools function as a common, collaborative platform where all stakeholders (distributors, subsidiaries, Public Test Centres and clients – academic organisations, language schools and organisations) can share information and work together efficiently.

The solution provides a one-stop shop for the customer, where all the products he needs are available online with easy checkout and customised administration.

The ETS Global estore is accessible at www.etsglobal.org/store/ .

Watch a webcast where Benoît Thao, Chief Operating Officer of ETS Global describes how the concept of customer service has evolved at ETS Global, using the ebusiness solution.